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TU Berlin

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Chair of Quality Strategy and Quality Competence


Organizational development to secure new technologies and business models in global networks

A holistic quality awareness is a key success factor for the company's customer satisfaction and differentiation in global competition. Shorter technology and innovation cycles are a constant challenge to industrial, commercial and service companies. The fusion of different technologies and industries leads to new business models. Thereby Companies must not only meet economic and technological requirements. Political, ecological and cultural conditions also play an increasingly important role. The increasing complexity of the products and processes requires a cross-functional collaboration of quality, logistics, purchasing, development and production. The corresponding processes extend over the entire product life cycle. The high value added and innovation contribution of the suppliers necessitates consideration of the complete supply chain.

New corporate strategies are also required to meet the future quality requirements of the customers. The current organizational structures and business processes no longer adequately meet the requirements. New quality strategies and quality competencies have become necessary for a lasting guarantee of customer satisfaction.

The Chair is concerned with the development of quality strategies and competencies to secure new technologies and business models in global networks. The main areas of work are the following:

  • Construction and process organization to achieve future quality requirements
  • Strategies for securing new communication, information and assistance systems
  • Business processes to implement innovative mobility concepts and services
  • Risk management along global supply chains
  • Analysis of quality data along the life cycle in order to recognize the need for action at an early stage and to eliminate the causes of future quality problems
  • Development of new competence profiles and roles for future quality managers
  • Conception and introduction of training and further education programs

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Head of the Chair

Prof. Dr.-Ing Robert Dust
+49 30 314 - 26856
Room PTZ 404


Dipl. Des. Elke Hammann
Quality Strategy and Quality Competence
sec. PTZ 10
Room PTZ 403
Pascalstraße 8-9
10587 Berlin
+49 30 314 - 23788

Monday 9.30-15.00
Tuesday 9.30-15.00
Thursday 9.30-15.00